Question 1

The driver’s vehicle or appearance didn’t match the app details.

Accepted Answer

If the vehicle or driver details don’t match what you see in the app, please do not start the trip.
Call our support team immediately through the app. For your safety, we recommend only travelling with verified drivers shown in your booking details.

Question 2

The driver is taking a longer route than expected.

Accepted Answer

Sometimes drivers may adjust the route based on real-time traffic, road closures, or safety considerations.
If you’re unsure about the route, you can politely ask the driver or check your route in the app map.
If you believe the route was unnecessarily extended, please leave feedback at the end of the trip — our team will review it carefully and take necessary action if needed.

Question 3

The driver was using a mobile phone while driving.

Accepted Answer

Your safety is our top priority. Drivers are required to focus fully on the road and avoid distractions.
If you notice unsafe behavior like phone usage while driving, please report it through the app after the trip.
We take these reports seriously and will investigate and take action where necessary.

Question 4

My driver asked to pick up another passenger during my trip.

Accepted Answer

All Leøs trips are private — your ride is reserved just for you.
If a driver asks to pick up another passenger during your trip, you can decline and report the issue through the app after the trip.
We will review the situation and take appropriate action, including warnings or removal from the platform if needed.

Frequently Asked Questions